Privacy Policy

("We") Esprit Clinics Limited trading as are committed to protecting and respecting your privacy. Our Privacy Policy applies to all visitors of our website.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed and used by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Your data will only be used in a manner that is consistent with our obligations and your rights under law.

Our site also contains links to third party websites. We do not have any control over how your data is collected, stored or processed by other websites. Please ensure that you refer to the other company’s privacy policy before providing any data to them.

For the purpose of the General Data Protection Regulation (GDPR), the data controller is Esprit Clinics Limited trading as whose registered office is at 1010 Cambourne Business Park, Cambridge, CB23 6DP. Our Data Protection Registration Number is Z9213029.

Please find our contact details in the last section of this privacy policy.

We take your privacy seriously and will only use your personal information to provide you the products and services you have requested from us.

We receive, hold and process information relating to individuals (‘personal data’) in accordance with the GDPR. In doing so, the company is committed to maintaining the privacy and protection of all personal data collected in pursuance of its broker and loan services. As a company, we are further committed to ensuring that our website is secure in the collection and use of your personal information.


When you apply for or enquire about a products and services, we will collect personal information about you which may include the following:

  • Information you give to us. You may give us personal information about you by filling in forms on our site (our site) or by corresponding with us by phone, e-mail, letter or method chosen by you. This includes information you provide when you complete the online application form. The information which you provide to us may include your name, address, e-mail address and phone number, employment details, financial and credit information, personal description, photograph identification, debit/credit card information, medical information such as your medical history, weight and body measurements and before and after photos.
  • We will collect sensitive information about you relating to your health to ensure that we offer you the best advice on and conduct thorough assessments on your suitability for one of our products or services. This may include taking your health into account when assessing the risks of any treatments that maybe offered.
  • We will also collect information about you from outside sources such as credit reference agencies to confirm your identity and creditworthiness if you apply for credit for one of our treatments.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, advertising networks, search information providers, credit reference agencies) and may receive information about you from them.

To register with us you must be 18 years of age or older.


Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you or to take steps, at your request, to enter into a contractual relationship.

We will rely on your consent to share your personal information with third parties to send you marketing information about similar products and services that you may be interested in.

We will rely on the legitimate interest lawful basis to process your personal information to send you future marketing information about our products and services you may be interested in.

We collect information with a view to offering you a treatment suitable to your needs whilst satisfying regulatory requirements.

We will use your information as follows:

  • Information you give to us.
    • to carry out our obligations arising from any agreement entered into between you and us and to provide you with the information and products and services that you request from us;
    • to notify you about changes to our products and service;
    • to process your information for the purpose in which you enquired and assess eligibility;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your device;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about products or services that may interest you or them.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you.

With your agreement, we may wish to contact you by email, SMS, post or phone with information about other products or services which may be of interest to you. These communications may be from us or it may be from other organisations offering various services or from other organisations whose products or services we think may be of interest to you. We will only transfer your personal data to third parties for marketing purposes with your express consent to do so. We will notify you about the identity of the third parties in order for you to provide informed consent.


We may disclose your personal information to third parties as part of our regulatory requirements, as required by law or as you have provided consent to do so.

We may share your personal information with selected third parties including:

  • Credit Reference Agencies. We obtain your credit report when we are processing your application for credit which will be carried out as a credit application search and leave a footprint. Information provided by the credit agencies may also contain information about people you are associated with or live at the same address as the one you have provided. If your application is successful, we inform the credit agencies of your credit details. Information showing your payment profile on the account will also be submitted, including any arrears or default.
  • Our government agencies if they make an appropriate request or if we are required to do so by law.
  • To fully trained doctors/nurses who will undertake your treatments
  • Debt recovery agents if you fall into arrears with your contractual payments


We offer a 0% interest free credit for our treatments dependent on credit checks to ensure affordability.

It is your responsibility to review and check your declared expenditure item values to ensure that they are accurate, correct and specific to your financial circumstances.

We rely on the information submitted on the income and expenditure form, to assess that the credit amount requested and the associated repayments are affordable for you, based on our criteria.

It is important that all information which you provide us with during the application process is accurate, honest and correct. We take no responsibility for providing you credit based on you having provided us with false, incorrect or fraudulent information. You also agree that by making the application with us that you are not currently experiencing financial difficulty and are not in the process of entering, or currently on a debt management plan, IVA, bankruptcy proceedings, or any other debt help solution.


When you apply for a credit on our products and services you confirm that all the information you have given is true and complete.

By submitting your details and agreeing to the terms of this privacy policy you accept and expressly consent to the use and disclosure of your personal information in the manner described. In particular, when you apply to us for credit to pay for our products or services we will check the following records about you to assess your application to assist us in making a decision on whether or not we will approve your application for credit:-

  • Our own records;
  • Those at CRAs;
  • Those at FPAs.

We will make such checks when assessing your application for credit

When CRAs receive a search from us they will place a search “footprint” on your credit file that may be seen by other lenders. They supply to us both public (including the electoral register) and shared credit and fraud prevention information. Large numbers of applications within a short time period may affect your ability to obtain credit, this is applicable whether you have been accepted or declined.

If you tell us that you have a spouse or financial associate, we will link your records together so you must be sure that you have their agreement to disclose information about them. CRAs also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.

Information on applications will be sent to CRAs and will be recorded by them. Where you borrow from us, we will give details of your accounts and how you manage it / them to CRAs. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs and FPAs to perform similar checks and to trace your whereabouts and recover debts that you owe. This may affect your ability to obtain credit in the future.

Credit records remain on your credit file for a period of 6 years after which date they are closed, whether settled by you or following a default.

If you provide us with false or inaccurate information or we identify fraud, details may be passed to FPAs and other organisations involved in crime and fraud prevention including law enforcement agencies who may then access this information

We and other organisations may also access and use this information to prevent fraud and money laundering, CRAs and FPAs may use your information for statistical analysis. Information held by CRAs and FPAs will be disclosed to us and to other organisations in order to, for example, when:

  • Checking details on applications for credit and credit related or other facilities
  • Verify your identity
  • Manage credit related accounts or facilities
  • Make decisions on credit and other facilities for you, your financial associate(s), members of your household or your business;
  • Recover debts you owe
  • Checking details on proposals and claims for all types of insurance
  • Checking details of job applicants and employees

We and other organisations may access and use, from other countries the information recorded by fraud prevention agencies.

Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the GDPR.

The three main Credit Reference Agencies, Call Credit, Equifax and Experian will use and share your data in line with the Credit Reference Agency Information Notice (CRAIN) for further information on how CRA’s use your data please visit their websites as stated below.

  • Call Credit -
  • Equifax -
  • Experian -


Should you wish to obtain a copy of the personal data other agencies hold about you please write to:

CallCredit Limited, , One Park Lane, Leeds, LS3 1EP
EquifaxLimited, Customer Service Centre, PO Box 10036, Leicester, LE3 4FS
Experian Limited, PO Box 9000, Nottingham, NG80 7WF
The Fraud Prevention Agency that we use is Action Fraud -

If you wish to see the information contained on a credit reference agency file you can do so by writing to the relevant agency. The agency must respond within one month. If your credit reference file contains information about other people with whom you have no financial connection or if it contains information which is incorrect you can ask for the entry to be corrected, removed, or have a note put on the file explaining why you think the information is wrong. The agency will not remove correct information.

The Information Commissioner’s Office provides a useful leaflet which explains how to request changes to your credit reference file. The easy to read leaflet includes examples of letters and details of various actions you may take to amend a file.

Information is available at

Credit reference agencies keep a wide range of information. This includes information from the electoral roll (sometimes known as the voters’ roll) and records of most county court judgements and bankruptcies. They also retain information relating to previous and existing credit and a record of searches made against the file. The lenders share information through the agencies providing a history of how punctually payments are being made or have been made. Loan information is usually held on file for 6 years once settled. Details of the Electoral roll may be held for much longer. Information about credit searches is kept for 12 months.

Other Agencies

Reports from CIFAS relating to fraud and fraud avoidance are also available to most lenders – these contain information indicating that fraud, or attempted fraud, has been notified by a lender. The information might not directly relate to you, it might relate to someone who has tried to impersonate you. Data available to members of CIFAS may also be used to help make decisions on motor, household, credit, life and other insurance proposals for you and members of your household. CIFAS information is intended to warn lenders and act as a protection for innocent customers.

CML Repossession Register
The Council of Mortgage Lenders, Repossession Register is available through the main credit reference agencies. If you have had a property repossessed or have given it up voluntarily this will show on the register.

A file may also show a “gone away” marker indicating that a member of the “Gone Away Information Network” has reported that they cannot trace a customer who is in arrears with payments. Alternatively, the marker may indicate a new address which the “gone away” has been traced to.

Files in this register contain detailed information on applications made and loans or credit given. It is aimed at tracing fraudsters who use different combinations of information to obtain credit dishonestly. It checks and counter checks information given on application forms.

If we use any of the above agencies they will be able to confirm their contact addresses.


Your information is stored electronically within our servers and case management systems. Some of your information is segregated to reduce risk, access is controlled and our systems are backed up regularly to ensure integrity. Any payment transactions will be encrypted using SSL technology.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long we keep your information for depends on the basis on which it was provided. Generally, however, we will keep the information that is necessary to enable us to provide you with a service that you have requested for as long as it takes us to provide that service. If you have asked that we do not use your details for marketing purposes, we may still need to keep them to ensure our systems reflect your preferences. In these circumstances we will only retain minimum information to enable us to honour your suppression request.

We will generally keep records of any transactions you enter into for a minimum of ten years from the end of the relationship. This is so that we can respond to any complaints or disputes that arise in that period. Otherwise we will keep the information where appropriate for legitimate business needs, namely future marketing of products and services which may interest you. We will always give you the option to opt-out of receiving any future marketing communication within each communication.

We will keep other information about you if it is necessary for us to do so to comply with the law, regulations, or where appropriate for legitimate business needs, namely marketing. For any marketing purposes for which you consented to, we shall keep your information no longer than it is necessary to comply with this objective, namely until you notify us of a change in your marketing preference.

If you wish to find out how long your information is held for with the third parties we share your information with, their contact details are provided under how to find out more within this notice.


Please contact us if you have any reason to believe the data we hold on you is inaccurate. You may review, correct, update or change your personal information at any time by contacting us as set out at the end of this Privacy Policy.

You can see what information we hold about you by asking us for a copy at any time. We will also tell you where the information was obtained from. You will need to put your request in writing and we will respond within one calendar month, there is no fee chargeable for this request.

Should you wish to obtain a copy of the personal data we hold on you please write to us at the address shown below. As soon as we are satisfied as to your identity we will send you, and within the legislated time, depending on the date of your request, a copy of all the data we hold concerning you.

You have the right to ask us not to process your personal data for marketing purposes. If you do not want us to use your personal data to contact you by electronic means (email or SMS) with information about other products offered by the company, or other third parties you can revoke your consent by opting out please contact us at or call 0330 002 6688.

Information Commissioners Office.

If you are not satisfied with how we handle your personal data, in the first instance, please contact us at Esprit Clinics Limited, 1010 Cambourne Business Park, Cambridge, CB23 6DP, Should, you remain dis-satisfied, then you may contact the Information Commissioners Office:

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel No: 0303 123 1113


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Esprit Clinics Limited, 1010 Cambourne Business Park, Cambridge, CB23 6DP.